Housekeeping and cleaning

Our housekeepers take care of your home as a whole. They have high-quality standards when it comes to cleaning and maintaining homes. With the best professionals and products, our Housekeeping Service helps you to relax as we handle the household duties.

Among all household duties, our housekeepers can, for example, iron clothes, clean smaller windows, or pick up fresh flowers for your home. If anything, special comes to mind and please do not hesitate to contact your Contact Person to get more information about how we can help you even more.

Housekeeping and cleaning 55 €/h Metacore 50 €/h
The price is all-inclusive, i.e. includes quality cleaning products and equipment. For environmental reasons, we primarily use customer’s own vacuum cleaner for regular cleaning. Less frequently than every two weeks 60 €/h. 55€/h for Metacore. Minimum cleaning time 3h.

Chef Service

Our chefs’ passion for food is the key to tasty everyday life. Weekly changing menus planned by our professional chefs, make sure that you can have various meals as you wish. Please do not hesitate to ask your Contact Person if we can also assist with party menus.

On top of tasty menus, our chefs take allergies and special diets into account. For example, if you would like to have the menu all-vegan or without some ingredients, it is possible.

Extras outside the menu are also possible, such as smoothies or other snacks. Please ask for more information about foods outside the menu from your Chef or Contact Person.

Whether it was every day or festivities, our chefs are here to serve you!

Chef Service 65€/h weekly for Metacore 61€/h
Less frequently than every two weeks 75€/h. For Metacore 70€/h.Minimum invoice 3h (includes the purchase of food ingredients or making shopping list 1h)

Personal Assistant 

Our Everyday Assistant Service is created to help to solve every current matter you have in mind. Whether you need to book a room at a hotel or take your car to a tire change – we assist you!

Among all the current and urgent matters, a Personal Assistant can also help you find a professional for large home renovations or other cases where you need to request offers and more details.

We are here if you need a helping hand in organizing parties.
We assist you also with present purchasing and reminders of birthdays, etc.
Your Contact Person can help and provide more information about the service. Please contact us!

Personal Assistant 70€/h for Metacore 60 €/h

Childcare

Our Childcare Service is here for you when you need an experienced and safe adult in your home. Our priority is to offer the best-suited nanny for your child and the needs of the family. Less worrying, more secure.

It is also possible to arrange a nanny for evenings and weekends.

Childcare from 45€/h Metacore 42€/h
The price list is valid on weekdays from 8.00 to 18.00. Minimum billing 3h.

Sleep school for babies and toddlers

Do you also stay awake at night when your baby cries?

Babies over six months can usually manage through the night without frequent feeding. Sometimes babies are used to eating at night and very quickly the cycle of sleepless nights is complete.

Sleep is vital for both the baby and the parents. During sleep, the brain processes the day’s events and recharges for the next day.

We provide sleep training in the client’s home, in the baby’s/toddler’s own environment. A social professional and a worker who has worked with children for a long time comes to the family’s home where the sleep school takes place for three nights. During the three nights, the baby/toddler is introduced to a new familiar routine and learns to sleep on his/her own without night awakenings.

Home-based sleep training is a soft way to get uninterrupted sleep, as a new routine is established right in the family’s own home.

An initial assessment is made with a worker and common guidelines and ground rules are agreed upon. Our worker stays in the family’s home for three nights. Instructions are given for days, for example, on eating and activities, so that the events of the day also support the success of the sleep school.

The price of the sleep school (incl. 2h planning visit, 3 x 12h nights and further instruction) is 3 820 €.

Distance Teaching

We want to be there for each family when private teaching is needed!

Our teachers are experienced and student-oriented, and their priority is to support the student as well as the parents. They all have a background in pedagogic studies in their field of profession.

We want to encourage students to use their strengths and ways of learning. Whether the student needs support on a specific subject or overall support for the school. We make individual plans for every student for the best possible result for each need.

Our priority is to offer the best-suited teacher to your child’s needs and wishes.
If you need the profession of a study counselor, it is possible to arrange.

Distance teaching from 75€/h
Subject teaching from 85€/h, price to be agreed upon according to the learners’ needs and on a teacher-by-teacher basis.

Renovating Service

Our Renovating Service is here for you when it comes to small renovations in your home. Whether you need to assist to get paintings on the wall or door handles fixed – we help you and take care of it.

Larger renovation needs? Please be in touch with your Contact Person to arrange the Everyday Assistant Service and they will help you with this matter.

Renovation Sevice 75€/h Metacore 70€/h
The price includes the basic tools needed for minor renovation. Special tools and materials used will be invoiced separately. The kilometres used to pick up materials will be charged separately from the customer 1€ + VAT 24%/km and also any parking fees. Minimum billing 2 h.

Gardening Service

Gardening Service takes care of your home garden and plantings.

Our professional gardeners are experienced in different gardening duties and, for example, can help you to choose plants for your garden needs if you wish.
Whether it is new or old in your garden, do not hesitate to be in touch with your Contact Person to start the Gardening Service.

Gardening 60€/h Metacore 55€/h
For gardening, we use the customer’s lawnmower and other basic tools. If we need any special equipment, we will supply it as required. Fertilizers, flowers, seeds, mulch, etc. used in the garden will be charged separately. We always confirm this with the customer in advance. Minimum billing 2h.
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All prices include VAT 24%. We reserve the right to change prices. The price list is valid from 8.00-18.00 on weekdays. Evening hours and Saturdays + 50%, Sundays +100%

Prices are confidential, and in no way intended for general distribution.

All reservations can be cancelled 7 days before the service date, free of charge.

Cancellation 6-2 days before the service date: charge of 80% of the agreed service price.

Cancellation 1 day or uncancelled booking: charge of 100% of the agreed service price.

Exception: Cancellation due to illness will be charged 25% of the agreed service. 

Cancellation must in all cases be made in writing. Serfino can cancel the service due to sudden illness or other force majeure.

Do you also stay awake at night when your baby cries?

Babies over six months can usually manage through the night without frequent feeding. Sometimes babies are used to eating at night and very quickly the cycle of sleepless nights is complete.

Sleep is vital for both the baby and the parents. During sleep, the brain processes the day’s events and recharges for the next day.

We provide sleep training in the client’s home, in the baby’s/toddler’s own environment. A social professional and a worker who has worked with children for a long time comes to the family’s home where the sleep school takes place for three nights. During the three nights, the baby/toddler is introduced to a new familiar routine and learns to sleep on his/her own without night awakenings.

Home-based sleep training is a soft way to get uninterrupted sleep, as a new routine is established right in the family’s own home.

An initial assessment is made with a worker and common guidelines and ground rules are agreed upon. Our worker stays in the family’s home for three nights. Instructions are given for days, for example, on eating and activities, so that the events of the day also support the success of the sleep school.

The price of the sleep school (incl. 2h planning visit, 3 x 12h nights and further instruction) is 3 820 €.

If you are interested, please contact us: info@serfino.fi, 010 206 3700

I want to cancel scheduled service.

Cancellation one week before the service date without charge.
Cancellation at least 2 working days before the booked service: charge of 80% of the agreed service price.
0-1 day or uncancelled booking: charge of 100% of the agreed service price.
Postponements due to illness are always considered on a case-by-case basis. However, the minimum charge for such cases will be 25% of the price.

Please note that your contact person receives the cancellation during her/his working hours. If you need to cancel the service early in the morning or late in the evening, please send a message to Tiina.

I want to change the time of the scheduled service.

Please contact your contact person and your contact person will arrange a new time for you.

I want to quit the service.

Please contact your contact person. The notice is one month.

I want to use more services.

No problem! Please contact your contact person and your contact person will arrange the services you need.

I need urgent help.

Please contact your contact person and she/he will help you with urgent matters.

I want services for my family members.

Please contact your contact person and she/he will arrange a meeting with one of our salespeople to talk with your family member. Employees of Metacore are only allowed to use the employment benefit. Metacore does not provide the benefit to other family members.

What is the collaboration between Serfino and Metacore?

Serfino takes care of Metacore’s staff’s well-being in everyday life. We are professionals when it comes to being the best companion when life gets hectic with work and children. Our goal is to find the best solution for our customers.

What is the aim of this collaboration and the benefit for the staff of Metacore?

This collaboration aims to create a united operating model and a concept to help the everyday life of the staff and release their time so that they can focus on work and free time.

If I wish to have more services from Serfino how do I act?

If you don’t have any services provided by Serfino, please contact Inari with your contact information (name, address, phone number, email address). Please also add the information about how you would like Serfino to contact you and when. We will be in contact as soon as possible.

If you already use services provided by Serfino and you would like to have more services, please contact your Customer Manager for further information.

If I’ll take one of the services provided by Serfino are you going to sell me more right away?

We are not. We have agreed to serve you in the best possible way. Concerning new services, we will wait for you to contact us, and we will proceed as you wish. We will ask for feedback from our customers, and we will use data to develop cooperation using the collected data from the customer feedback.

Metacore provides 500 euros per month as an employment benefit. What if I would like to have services over the provided 500 euros?

Metacore will provide as an employment benefit 500 euros per month. If you would like to have more services over the 500 euros, the excess part is to be paid by the customer themselves. The part that you pay yourself can be claimed as a tax credit for households.

For example, the amount of credit for housekeeping is 60 %. This means that for 2022, when you fill out the tax return, you will have a summary from us of all the services that you have paid. This summary will be added according to the instructions for the tax return to the tax credit part. Your taxes will be compensated till 3500 euros between 40 % and 60 % depending on what services you are using.

What do I do if the scheduled time for service does not fit and the service must be canceled?

Please contact your Customer Manager as soon as possible and let us know if the scheduled service needs to be rescheduled or canceled.

If the cancellation of the scheduled service is informed on the same day before 9:00 or after 17:00, please contact Tiina or Inari as soon as possible. 

Do I need to be at home during the service?

It’s not necessary. You may give Serfino a key for our staff. Agreement on the usage of the key is to be made beforehand. 

Do I need to take care of something beforehand what Housekeepers does in our home?

No, there’s no need. Our Housekeepers are professionals, and they look at your home as a whole. They make a list of the housekeeping duties, but you may inform your Housekeepers if you have some special requirements or wishes regarding the Housekeeping Service.

Can Housekeeper iron our clothes during the housekeeping service?

Certainly. Just inform your Customer Manager if you wish your Housekeeper to iron your clothes and if you have any other wishes regarding housekeeping service. Your Customer Manager and Housekeeper will evaluate the extra time needed.

How long does the cook need to prepare three different meals for the family and does it affect the time if we would like to increase the amount of the prepared food?

Our cooks prepare one meal in one hour. It does not affect the time if our cook prepares larger meals at once, for example, to 4-5 people instead of two. It does affect the time if the wish is to have more meals, for example, to 8 people instead of four.

If you don’t wish to go shopping for the groceries yourself, our cook can do the shopping for you. Food ingredients are charged separately.

We have a lot of allergies in our family. Can we still have Cook Service?

Of course. Serfino’s cooks are professionals and own experience in special diets and allergies, and they can modify the menus to be suited for allergies and still make tasty food. Remember to inform your Customer Manager about special diets and allergies before the start of the Cook Service.

I would like our family to eat more greens and eat healthy food. Is it possible to wish meals outside the menu, for example, salads and protein shakes?

Certainly. The food outside the menu will affect the time of the cook service, but our cooks can make food outside the menu just as you wish. Please inform your Customer Manager about your wishes before the service. Your cook will estimate the time needed to do meals outside the menu.</p>

Is it possible to Serfino to assist with party organizing if wished?

Of course. We will help you to plan and organize a party and everything needed such as catering, decoration, staff, extra furniture, etc.

How Serfino finds a suitable teacher for our child?

Serfino starts the search by organizing a meeting with the family and our study counselor. The study counselor and the family get to know each other and the student. Then they discuss about teaching and the needs and wishes of the family and then we will find a suitable teacher who can fill the needs and wishes discussed.

I would prefer not to let someone unknown take care of my child, but we need childcare services to help our everyday life. How do we organize this?

Don’t worry! We are here for you. Our priority is to find the best nanny for your family. Your wishes and requirements are taken into account when searching. We will organize a meeting with the family and nanny before the actual service starts. It is important to us that the child and the nanny are the perfect match. If you wish to change to the nanny, it’s possible. We want to be sure that you are happy with the service we provide.

How much is the tax credit for different services provided by Serfino in the year 2022?

Housekeeping, tax credit is 60 %
Cook service, tax credit is 60 %
Small renovation services, tax credit is 40 %
Childcare, tax credit is 40 %
Gardening service, tax credit is 60 %

Services that cannot be claimed for the tax credit:
Assistance service
Running errands
Teaching

I would like to share ideas or give feedback; how do I act?

We will thank you beforehand for every shared idea and feedback given. Under here is a box for feedback that you can anonymously or with your name give feedback and share ideas on how we can develop our action and serve our customers the best way.

We thank you beforehand for every shared idea and feedback given. Under here is a box for feedback that you can anonymously or with your name give feedback and share ideas on how we can develop our action and serve our customers the best way.